Phishing sites
A pixel-perfect copy of the login page on a domain like steamcornmunity. Your credentials reach the attacker instantly.
Open 24/7 · 40,000+ cases resolved
Your account, money and data under guard
Scammers in online games phish passwords, swap payment links and promise «free skins». We help players restore access, appeal unfair bans and get their withdrawals paid — free of charge for the player.
- Anonymous
- No fees
- Reply within 24 h
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cases processed
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resolved for the player
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average response time
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What players actually face
Nine out of ten complaints we receive come down to six scenarios. Recognising them is half the defence.
«Free» skins and cases
To claim the gift you must «verify the account» or top up a small amount. Nobody ever gets it back.
High riskAccount takeover
One password everywhere, 2FA switched off, a session left open on someone else's PC — and years of progress are gone.
High riskWithheld payouts
The platform stalls your withdrawal citing an endless «review». Most of these cases are settled with a formal claim.
Medium riskUnfair bans
A block triggered by mass false reports or an anti-cheat glitch. It takes a reasoned appeal backed by evidence.
Medium riskCheats and modded installers
The installer quietly drops an info-stealer that exfiltrates cookies, Discord tokens and wallet files.
High risk
Safety rules
Six habits that stop 90 % of attacks
None of them costs money or requires technical skill — just fifteen minutes, once.
Run the self-check-
01
Turn on two-factor authentication
An authenticator app beats SMS: a SIM-swap can't intercept a code that never travels over the network.
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02
Use a unique password per service
A forum breach must not unlock your game profile and inbox. A password manager makes this effortless.
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03
Read the domain before you type
Check everything up to the first «/». A single swapped letter is the most common phishing trick there is.
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04
Never share codes or login QRs
No support agent and no tournament admin will ever ask for a one-time code. Ever.
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05
Install games and patches from official sources only
Repacks and «free» cheats are the main delivery channel for stealer malware.
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06
Keep your evidence
Chat screenshots, receipts, transaction IDs. Without them any claim takes longer and carries less weight.
How protected are you?
Tick what you already do. The score updates instantly and nothing is sent anywhere.
0/100
Tick the boxes on the left to see your score.
If it already happened
What you do in the first few hours decides whether the account and the money come back.
0–15 minutes
Cut off access
Change your game and email passwords, terminate every active session, revoke connected apps.
15–60 minutes
Lock down the evidence
Chat screenshots, payment history, transaction IDs, emails from the service. Save copies locally.
Same day
Contact the platform's support
State the facts plainly and by date. Keep the ticket number — you'll need it to escalate.
If refused or ignored
File a complaint with TheGamerGuard
We draft the claim, handle correspondence with the platform and the payment provider, and keep you posted.
Your case
File a complaint
It takes three minutes. Every submission gets a reply — and if the matter falls outside our remit, we'll tell you exactly where to go instead.
- Free for players
- Never shared with third parties
- Answered within 24 hours
Never send us passwords, 2FA codes or full card numbers — none of it is needed to review a case.
Frequently asked
Nothing for the player. We take no cut of recovered funds and never ask for an upfront payment. Anyone charging you to «speed things up» is a scammer.
No — and nobody honestly can. What we secure is a review on the merits: we assemble the evidence, handle the correspondence and escalate the dispute. In practice 93 % of cases that arrive with a complete document set are resolved in the player's favour.
Your nickname or in-service ID, the date of the incident, amounts and transaction IDs, and screenshots of your exchange with support. Passwords, 2FA codes and CVV are never required.
Yes. If money is involved, bring in a parent or guardian: many platforms are only allowed to discuss financial disputes with the adult who owns the payment method.
Not too late, but the odds fall with time: session logs and transaction history are only kept for a limited period. Get in touch anyway — we'll start with whatever can still be recovered.
Don't handle this alone
Describe your situation and we'll name the next step — even when the dispute looks lost.